Operation Manager (Hospitality)

Job Description:

• Plan, direct or coordinate the operations of Housekeeping, Resident Services, Security and Engineering Depts;

• Establish and implement department policies, goals and procedures;

• Assist with operational budgets to improve profitability;

• Manage quality assurance for guest supplies;

• Determine staffing requirements, interview, hire and oversee the training of new employees;

• Oversee activities directly related to providing services to the guests;

• Ensure the decisions of the General Manager are carried out;

• Oversee the Breakfast Operations; check the menus and make recommendations to the provider to ensure food quality and service are maintained;

• Supervise renovations and furnishings;

• Carry out regular inspections of the property and set target dates for rectification of defects;

• Ensure compliance with licensing agreements with authorities;

• Make sure residents have the best experience during their stay;

• Inspect apartments prior to check in.

• Deal with any complaints guests may have about their stay; speak with guests about issues they may have and work with them toward the best resolution to the problem for both parties;

• Work directly with staff, motivating them to do the best job possible and provide great guest service to guests;

• Oversee facilities maintenance planning, scheduling and control;

• Assure safety and security procedures are adhered to.

Requirements:

• Plan, direct or coordinate the operations of Housekeeping, Resident Services, Security and Engineering Depts;

• Establish and implement department policies, goals and procedures;

• Assist with operational budgets to improve profitability;

• Manage quality assurance for guest supplies;

• Determine staffing requirements, interview, hire and oversee the training of new employees;

• Oversee activities directly related to providing services to the guests;

• Ensure the decisions of the General Manager are carried out;

• Oversee the Breakfast Operations; check the menus and make recommendations to the provider to ensure food quality and service are maintained;

• Supervise renovations and furnishings;

• Carry out regular inspections of the property and set target dates for rectification of defects;

• Ensure compliance with licensing agreements with authorities;

• Make sure residents have the best experience during their stay;

• Inspect apartments prior to check in.

• Deal with any complaints guests may have about their stay; speak with guests about issues they may have and work with them toward the best resolution to the problem for both parties;

• Work directly with staff, motivating them to do the best job possible and provide great guest service to guests;

• Oversee facilities maintenance planning, scheduling and control;

• Assure safety and security procedures are adhered to.

Contact:

HR Division:
BRG Group

Tầng 5 tòa nhà 18 Lý Thường Kiệt, Hoàn Kiếm, Hà Nội
Điện thoại: (+84 24) 3939 3691 Máy lẻ: 293

Hoặc qua email: hr.tuyendung@brggroup.vn